Join Our Team

Position: Study Abroad Consultant

Experience Required: 2+ Yrs

No. of positions: 6

Location: Chennai, Delhi, Hyderabad, Bangalore, Chandigarh and Jaipur

Key Deliverables:

• Achieve defined individual enrolment and revenue targets.
• Represent the organization as a study overseas expert
• Achieve targeted CSAT score as per framework.
• Be able to provide specialized guidance of overseas education requirements including tests, college shortlists, visa requirements for Canada and USA.
• Effectively present Manya Overseas education bouquet of services from test prep through overseas admissions.
• Research and enhance knowledge in Canada, Australia and US overseas admissions space.

Key Responsibilities:

• Provide comprehensive counseling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, etc.
• Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
• Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
• Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.
• Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
• Maintain inventory of student’s kit and ensure timely issuance as per process.
• Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc. to be able to propose accurately and address questions.
• Coordinate with respective teams for products/services and seek support for second level counselling whenever required.
• Be responsibly proactive in up-selling and cross-selling relevant products.
• Support Centre Manager in grievance management.
• Ensure efficient & appropriate communication with students related to batch details, timelines and updates.
• Be proactive for self-development initiatives by participating in trainings and certifications.
• Owning the entire lifecycle of each student at each stage, maintaining database and have the ability to extract reports.
• Work closely with cross functional teams such as research, advising, editing, IT and Finance and ensure IT related process compliances.
• Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per TAT. Provide comprehensive counseling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, etc.
• Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
• Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
• Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.
• Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
• Maintain inventory of student’s kit and ensure timely issuance as per process.
• Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc. to be able to propose accurately and address questions.
• Coordinate with respective teams for products/services and seek support for second level counselling whenever required.
• Be responsibly proactive in up-selling and cross-selling relevant products.
• Support Centre Manager in grievance management.
• Ensure efficient & appropriate communication with students related to batch details, timelines and updates.
• Be proactive for self-development initiatives by participating in trainings and certifications.
• Owning the entire lifecycle of each student at each stage, maintaining database and have the ability to extract reports.
• Work closely with cross functional teams such as research, advising, editing, IT and Finance and ensure IT related process compliances.
• Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per TAT.

Interested candidates can share their resumes at careers@manyagroup.com

Position: Manager Premium Servicing

Experience Required: 4+ Yrs

No. of positions: 1

Location: Delhi

Key Deliverables:  

• Meet conversion targets for assigned cases.
• Achieve Visa numbers for Premium Students (Partner+ Non Partner).
• Achieve targeted CSAT score as per framework.
• Achieve expected level of certifications for team.

Key Responsibilities:

• Engage with the student as a single point interface for admissions value chain at the level of academic strategy development (including short listing universities), social project implementation related task, editing,  submissions and visa and post- visa formalities.
• Ensure students are advised on correct universities selection along with milestones of application.
• Regularly guide/ assist students regarding proper documentation, application submission process and timelines and address students’ and parents’ queries satisfactorily.
• Responsible to achieve conversion target for assigned premium cases for each intake.
• Ensure fulfilling Visa conversion target for assigned premium cases (Partner and Non Partner universities) for each intake.
• Responsible for student satisfaction, assessed through CSAT score based on feedback related to overall admissions services.
• Responsible for self and team development through organised trainings with a focus on certification- level improvement.
• Ensure TATS and SLAs are adhered to.
• Guide students on profile building and interview preparation.

Interested candidates can share their resumes at careers@manyagroup.com

Position: Admission Advisor

Experience Required: 3+ Yrs (Experience with USA Destination is mandatory)

No. of positions: 5

Location: Chennai, Delhi, Bangalore, Hyderabad

Key Deliverables:

• Meet conversion targets for assigned cases.
• Achieve Visa numbers for Customized Students (Partner+ Non Partner).
• Achieve targeted CSAT score as per framework.

Key Responsibilities:

• Advise the registered students regarding all admission products and match student’s career aspirations and academic interest, personal and financial strength with the best-suited university options.
• Responsible as a single point interface for the entire admissions value chain, to assist and guide students with college shortlisting, editing and submissions, visa and post- visa formalities.
• Regularly stay in touch with students, address students’ and parents’ queries and guide them regarding documentation and application submission process and timelines.
• Organize profile building sessions with students, guide them with respect to mock score tests, mock visa sessions and guide them on interview preparation.
• Maintain data of all registered students and their Visa status.
• Responsible to fulfil KPI with respect to conversion regarding customized and Partner Universities and Visa conversion targets for each intake.
• Responsible for student satisfaction, assessed through CSAT score based on feedback related to overall admissions services.
• Participate in organized training & certification- level improvement.

Interested candidates can share their resumes at careers@manyagroup.com

Position: Admissions Counsellor

Experience Required: 2+ Years

No. of positions: 1

Location: Delhi

Key Deliverables:

• Achieve defined individual revenue targets.
• Fulfil Sales Management requirements as per audit scorecard.
• Achieve expected learning and development assessment scores and certifications.

Key Responsibilities:

• Provide Pre-sales counselling to students regarding Admissions and Test Prep products by any of the customers preferred means -in-center, online, house calls, etc.
• Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
• Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
• Promote the outreach programs among the student community.
• Ensure the high rate of conversion of all leads- telephonic, forwarded, and referrals to be successful in achieving the performance goals.
• Gather & collate accurate client information on prescribed enquiry forms from walk-ins and a timely update on the portal.
• Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per the TAT.
• Maintain inventory of student’s kit and ensure timely issuance as per process.
• Be proactive in reviewing information on various courses, colleges, test prep products, the application process, deadlines, visa, travel arrangement, legal
  requirements, documents, etc. to be able to propose accurately and address
  questions.
• Coordinate with respective team for the product services and seek support for
  second level counseling.
• Be responsibly proactive in up-selling and cross-selling relevant products.
• Support Centre Manager in grievance management.
• Ensure efficient & appropriate communication with students related to batch details, timelines, and updates.
• Be proactive for self-development initiatives by participating in trainings and
  certifications.
• Owning the entire lifecycle of each student at each stage, maintaining a database, and being able to extract reports.
• Work closely with cross-functional teams such as research, counseling, editing, SnQ, IT, and Finance and ensure IT related process compliances.

Position: Admission Editor

Experience Required: 3 to 5 Years

No. of positions: 1

Location: Delhi

Key Deliverables:

• Deliver to expected productivity level
• Achieve targeted CSAT score as per framework
• Compliance to SOPs, success measured through audit score
• Achieve expected learning and development assessment scores and certifications

Key Responsibilities:

• Edit/rewrite application drafts (essays/SOPs, referee letters, resume etc, and other written work) in order to create impressive applications highlighting the strengths and personality of the clients.
• Interview the students and build a common understanding of the editing process and inputs required from them.
• Brainstorm with the students to build a common understanding of the editing process and the inputs required from them to finalise the documents.
• Maintain regular communication with the students to provide high quality standards of the content by enhancing each version to deliver excellent quality documents with minimum revisions/versions.
• Coordinate with advisors regularly to ensure systematic and seamless completion of editorial work for students.
• Ensure adherence to the SOP guidelines formulated for the editing team.
• Ensure TATs and SLAs are adhered to and that students are able to meet their deadlines.
• Responsible to achieve a high student feedback score (CSAT).
• Support the new incumbents in the editorial process & client handling.
• Research and stay updated about the methodologies and ways in which the universities assess
  students’ profiles for admissions and guide them in the preparation of application documents accordingly.
• Ensure delivery of error-free and plagiarism-free final content.
• Safeguard the high quality of service despite the pressure of workload, essentially during peak season.
• Contribute to content development and other related activities during the lean season.

Position: Digital Marketing & Website Management

Experience Required: 5+ Years

No. of positions: 1

Location: Delhi

Key Deliverables:

• Achieve defined Enrolment targets through Digital marketing.
• Manage expected website traffic.
• Maintain expected key words ranking for specified product lines.
• Maintain ORM to defined standards.

Key Responsibilities:

• Develop and manage all digital marketing campaigns
• Responsible to handle and optimize content for the website by building internal systems and protocols.
• Manage and maintain the call to action units on the website
• Identify and evaluate new digital technologies for creative growth and use Web analytics tools to measure site traffic to better optimize marketing campaigns and display and search advertising and provide regular internal reports.
• Work in partnership with regional teams and SMEs to create landing pages and optimize the user experience.
• Attain key performance indicators such as reducing the website bounce rate, increasing dwell time, or improving conversion. Measure and report performance of all digital marketing campaigns and assess against goals (ROI) like conversion tests, upsell through nurturing, etc.
• Serve as an SEO (Search engine optimization) expert, develop and maintain SEO strategy and project plan along with the agency and manage the online reputation of the brand.
• Research and analyse own and competition SEM (Search engine marketing) as well as website activities – keywords and audience targeting, spend strategies, content strategies, rankings, and traffic trends to identify gaps and discrepancies for improvements.
• Set and monitor budget limits and manage campaign spends; regularly reconcile and report.
• Instrument conversion points and optimize user funnels
• Efficiently manage agencies and other vendor partners.

Position: Centre Manager

Experience Required: 5+ Years

No. of positions: 1

Location: Delhi

Key Deliverables:

• Achieve Overall Brand Revenue for the center for all product lines, as per target.
• Fulfil Sales Management expectations as per audit scorecard.
• Achieve targeted CSAT (TP) score as per framework.
• Achieve expected learning and development assessment scores and certifications for self and team.

Key Responsibilities:

Target Achievement (Sales)

• Responsible for overall Brand Revenue of the centre (Test prep/Admissions/ELT/Online/
  Others).
• Execute target achievement plan for all products.
• Responsible for sales funnel management by ensuring tracking of all Leads & maximizing conversion percentages by efficient team management and channel utilization.
• Support the marketing team in the execution of activities that will generate leads to the centre.
• Build and maintain rapport with school counsellors and the TPO of colleges.
• Be available for customer house calls, online calls, and second level counselling in support of omnichannel customer experience and support the sales team with Closures.
• Maximize multi-product Sales and encourage capturing of upsell and cross sell opportunities.

Customer Satisfaction (Service)

• Ensure CSAT achievement as per defined framework, by providing quality delivery.
• Support Admission Advisor by handling escalated Admission Service Customers.
• Ensure all customer grievances are promptly attended to and customer complaints are closed within SLA.

Operations

• Optimise batch planning in collaboration with the Operations manager and faculty.
• Manage daily operational activities and infrastructure arrangements.
• Ensure SOP compliance across functions.
• Accurately maintain and report MIS on NAV.
• Ensure inventory management, optimisation and timely distribution.

Centre & Team Management

• Support Regional Manager in ensuring talent engagement & retention.
• Work closely with regional operations and BD team for local implementation of plans.
• Facility Management and Centre administration for smooth business continuity.
• Participate in self and team development through training and certification, as per plans.
• Take care of the upkeep of the centre, including infrastructural issues and timely escalate to the concerned, as necessary.

Position: VP/AVP-Finance

Experience Required: 10+ Years

No. of positions: 1

Location: Delhi

Key Deliverable: 

• Hands on experience in managing the entire gamut of F&A
• Extensive understanding of financial trends both within the company and general market patterns
• Knowledge of tax and statutory compliances
• Experience in managing commercial department is desirable (not mandatory)
• Experience/Knowledge of legal and secretarial (CS) will be an added advantage.
• Should be able to manage both strategic and operational finance functions
• Able to manage, guide and lead employees to ensure appropriate financial processes are being used
• Working knowledge of all statutory legislation and regulation
• Must be versed in FP&A best practices, being able to bring quality ideas and approaches to improve current processes
• Experience developing cost center budgets, management reports, variance analysis, and financial research
• Strong communicator – must be able to articulate ideas and courses of action
• Strong excel and powerpoint skills and multi-dimensional databases a plus
• Hands on a person who has managed finance function in scaling organisations.
• Candidate should be ready to strive and excel in challenging situations
• Excellent stakeholder management
• Maintain the financial health of the organization.
• Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met.

Position: Sr. Executive – Talent Acquisition

Experience Required: 3-4 Years

No. of positions: 1

Location: Delhi

Key Deliverables:

• Hiring as per target requirement and maintaining a hiring tracker with closures within TAT.
• Updation of talent Tracker measured through the report submitted periodically.
• Reduction in LOI drop rate in the hiring tracker.
• Reducing hiring costs by limiting the use of consultants and increasing the use of non-paid portals and multiple channels

Key Responsibilities:

• Ensure smooth sourcing of potential candidates for the positions open for recruitment.
• Manage hiring within TATs and budgets.
• Develop and manage applicant database for future needs and critical positions.
• Conduct applicant screening tests as per the specifications.
• Conduct a preliminary interview to assess the communication, personality, and missing information checks/assessment.
• Manage the tracker for recruitment status/MIS and report on updates, as required.
• Co-ordinate with recruitment vendors and other sources and manage candidate tracker and interview schedule.
• Build Company profile & employer brand and engage with talent communities through social media platforms.
• Organize walk-ins and manage referral programs.
• Manage LOI processing accurately and collaborate with HR team for proper documentation and follow up as per process requirement.

Position: React Native Developer (for app development)

Experience Required: 1 to 4 years of total experience in programming as a react native developer. Preferably from an ecommerce / ed-tech background

No. of positions: 1

Location: Delhi

Key Deliverables: 

• Developing user-focused website applications.
• Seeing a project from conception to finished product.
• Working alongside designers and mobile developers.
• Meeting both technical and end-user needs.

Key Responsibilities:

• Expert knowledge of Mobile Development, React Native, WebApis, JavaScript Framework
• Strong knowledge of Rest APIs & API integration
• Knowledge on RDBMS & NoSQL
• Basic HTML CSS
• 2+ Experience in developing custom React Native plugins for both Android and IOS
• Design, Develop & Prototype Android, iOS native customer applications for phones and tablets.
• Strong understanding of the Android or iOS ecosystem and their guidelines for app development
• Write and maintain documentation for all features in development.
• Experience debugging and troubleshooting mobile applications
• Work with the product owner to meet specification needs
• Collaborate with other developers to design and optimize code
• Drive a best practices approach to the continuous improvement of our products, processes, and tools.
• Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with devices of all standard range (Mobile/Tablet).
• VCS (Version control system): Git
• Testing: Experience with unit testing and tools
• Attention to detail
• Creative vision
• Good organizational skills
• Good problem-solving skills
• Patience, a big one
• Identifying problems uncovered by customer feedback and testing, and correcting
• Able to develop ideas and processes and clearly express them