Position: Study Abroad Consultant
Experience Required: 2+ Yrs
No. of positions: 6
Location: Chennai, Delhi, Hyderabad, Bangalore and Jaipur
Key Deliverables:
- Achieve defined individual enrolment and revenue targets.
- Represent the organization as a study overseas expert
- Achieve targeted CSAT score as per framework.
- Be able to provide specialized guidance of overseas education requirements including tests, college shortlists, visa requirements for Canada and USA.
- Effectively present Manya Overseas education bouquet of services from test prep through overseas admissions.
- Research and enhance knowledge in Canada, Australia and US overseas admissions space.
Key Responsibilities:
- Provide comprehensive counseling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, etc.
- Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
- Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
- Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.
- Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
- Maintain inventory of student’s kit and ensure timely issuance as per process.
- Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc. to be able to propose accurately and address questions.
- Coordinate with respective teams for products/services and seek support for second level counselling whenever required.
- Be responsibly proactive in up-selling and cross-selling relevant products.
- Support Centre Manager in grievance management.
- Ensure efficient & appropriate communication with students related to batch details, timelines and updates.
- Be proactive for self-development initiatives by participating in trainings and certifications.
- Owning the entire lifecycle of each student at each stage, maintaining database and have the ability to extract reports.
- Work closely with cross functional teams such as research, advising, editing, IT and Finance and ensure IT related process compliances.
- Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per TAT. Provide comprehensive counseling to students regarding Admissions and Test Prep products by any of the customer preferred means -in-center, online, etc.
- Responsible for complete sales funnel management & ensuring updation of enquiries, solving the student queries, follow-up with students, and enrolments/ handling registrations.
- Ensure benefits and advantages of enrolment are shared with students to encourage conversions.
- Ensure high rate of conversion of all leads- telephonic, forwarded and referrals to be successful in achieving the performance goals.
- Gather & collate accurate client information on prescribed enquiry form from walk-ins and timely update on portal.
- Maintain inventory of student’s kit and ensure timely issuance as per process.
- Be proactive in reviewing information on various courses, colleges, test prep products, application process, deadlines, Visa, travel arrangement, legal requirements, documents etc. to be able to propose accurately and address questions.
- Coordinate with respective teams for products/services and seek support for second level counselling whenever required.
- Be responsibly proactive in up-selling and cross-selling relevant products.
- Support Centre Manager in grievance management.
- Ensure efficient & appropriate communication with students related to batch details, timelines and updates.
- Be proactive for self-development initiatives by participating in trainings and certifications.
- Owning the entire lifecycle of each student at each stage, maintaining database and have the ability to extract reports.
- Work closely with cross functional teams such as research, advising, editing, IT and Finance and ensure IT related process compliances.
- Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per TAT.
Interested candidates can share their resumes at careers@manyagroup.com
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