Current Openings

Job Title: Assistant Business Development Manager

Function/Department: Business Development Manager/Sales Enablement

Location: Bangalore, Kolkata

 

Major accountabilities of position:
•  Achievement of assigned revenue target from allotted accounts (schools/ colleges).
•  Centre wise, product wise profitability planning to generate business.
•  Responsible for end to end account management.
•  Ensure new business development and client retention.
•  Plan, execute and review marketing activities encompassing ATL, BTL and promotion.
•  Campaigns with maximum ROI.
•  Monitor, Assess and report competition activities.

 

UPLOAD RESUME

 

Job Title: Centre Manager- 2

Function/Department: Sales

Location: Chennai

 

Target Achievement (Sales) 
•  Execute target achievement plan for all products.
•  Tracking all Leads & maximizing conversion percentages by efficient team management.
•  Maximize multi product Sales.
•  Support the Sales Team with Closures.
Customer Satisfaction (Service) 
•  Ensure CSAT achievement by providing quality delivery.
•  Support Admission Advisor by handling escalated Admission Service Customers.
•  Ensure all Customer Complaints are closed within SLA Operations.
•  Optimising batch planning.
•  Manage daily operation all activities.
•  SOP compliances.
•  MIS and reporting on NAV.
•  Ensure inventory management.
Centre & Team Management 
•  Support Regional Manager in ensuring talent retention.
•  Work closely with regional operations and BD team.
•  Facility Management and Centre administration for smooth business continuity.

 

UPLOAD RESUME

 

Job Title: Assistant Manager- S&Q

Function/Department: Admissions/ACS

Location: Delhi

 

Major accountabilities of position:
•  Conduct Brainstorming sessions for students in stages such as University Shortlisting and offer finalization stage.
•  Interact and build common understanding on the universities matching the requirements of the student as per the specialisation.
•  Ensure high quality standards of advising and support in evaluating various options as per the product selected.
•  Ensure TATS and SLAs are adhered to.
•  Create repository of research shortlists to reduce TAT and create SME’s for each product and process.
•  To be able to train new resources on the entire admission counselling process. Create Training material.
•  Create material to reduce SLA for Shortlisting and ensure best placement for the student.
•  Co-ordinate and support assigned Centre Admissions team for admission related milestones.
•  Ensure placement of each student in the universities best suited and close to student’s aspiration.
•  Conduct quality audits and spot gaps and training requirements –Devise training plans accordingly.

 

UPLOAD RESUME

 

Job Title: Executive IT

Function/Department: IT

Location: Delhi

 

Major accountabilities of position: 
•  Owning the entire lifecycle of each process at each stage,maintaining database and to be able to extract reports.
•  Work closely with cross functional teams such as research, counseling, editing, SnQ, IT and Finance and ensure IT related process compliances.
•  Monitoring and follow up of creation of schedules & other mandatory operational tasks at all locations as per the TAT.

 

UPLOAD RESUME

 

Job Title: Assistant Manager- Sales

Function/Department: Sales

Location: Delhi

 

Major accountabilities of position:

•  Contributes to revenue generation at the centre by driving sales through outbound and retail channel.
•  Proactively up-selling and cross selling relevant products.
•  Work with the business development team in setting up counselling desks, events, fairs in school & colleges for counselling groups and individuals. Responsible for conversions from data collected from seminars, help desk and events.
•  Being a SPOC for ongoing communications and relations with school counsellors, TPO of colleges.
•  Marketing activities encompassing ATL, BTL & promotion campaigns with maximum ROI.
•  Provide advice to the students regarding Admission Services, Test prep and other products.
•  Ensure conversion by being single point of interface with all customers (Outbound and Retail).
•  Ensure conversion from telephonic leads and referrals.
•  Efficient & appropriate communication to students related batch details & timelines.
•  Partakes in centre-level sales and customer service activities by providing course counselling to walk-in and telephonic prospects. Capturing accurate client information on an enquiry form and timely entering and updating the same in system.
•  Resolve student grievances in consultation with the Centre Manager.
•  Maintain inventory of student’s kit and ensure issuing to students as per proces.
•  Support CM with centre activities and collection to close the sale.

 

UPLOAD RESUME

 

Job Title: Senior Executive- Sales

Function/Department: Sales

Location: Kolkata, Chennai, Bangalore

 

Major accountabilities of position: 
•  Contributes to revenue generation at the centre by driving sales through outbound and retail channel.
•  Proactively up-selling and cross selling relevant products.
•  Work with the business development team in setting up counselling desks, events, fairs in school & colleges for counselling groups and individuals. Responsible for conversions from data collected from seminars, help desk and events.
•  Being a SPOC for ongoing communications and relations with school counsellors, TPO of colleges.
•  Marketing activities encompassing ATL, BTL & promotion campaigns with maximum ROI.
•  Provide advice to the students regarding Admission Services, Test prep and other products.
•  Ensure conversion by being single point of interface with all customers (Outbound and Retail).
•  Ensure conversion from telephonic leads and referrals.
•  Efficient & appropriate communication to students related batch details & timelines.
•  Partakes in centre-level sales and customer service activities by providing course counselling to walk-in and telephonic prospects. Capturing accurate client information on an enquiry form and timely entering and updating the same in system.
•  Resolve student grievances in consultation with the Centre Manager.
•  Maintain inventory of student’s kit and ensure issuing to students as per process.
•  Support CM with centre activities and collection to close the sale.

 

UPLOAD RESUME

 

Job Title: Delivery Lead

Function/Department: Sales

Location: Bangalore

 

Major accountabilities of position:
Operations & Process Monitoring
•  Monitoring and enhancing the performance of the team in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/development Operational responsibility of managing the incoming volume and taking appropriate actions (arranging for overtime etc.).
•  Work load Management - managing the day to day planning, operation and problem solving of advisor’s team to meet required service level components and quality standards.
•  Timely reporting to communicate performance related indicators to the team and the Management.
Training & Continuous Process Improvement
•  Implementing the quality framework to all milestones are completed within the established quality benchmarks.
•  Demonstrate strong customer service orientation in all spheres of activities.
•  Motivate team members to support and sustain a positive work environment.
Customer Service Delivery
•  Accountable for client satisfaction in areas of responsibility, against service level agreement and to ensure achievement of key performance indicators.
•  Handle escalations and to ensure client satisfaction in issue resolution.
Independently manage daily/weekly/monthly client reviews
•  Quality & Compliance
•  Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
•  Provide coaching and feedback to team members and enable them to improve their performance and meet quality norms.
•  Provide inputs on process and systems to the team members.
Quality & Compliance
•  Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
•  Provide coaching and feedback to team members and enable them to improve their performance and meet quality norms.
•  Provide inputs on process and systems to the team members.
•  Ensure compliance with internal policies and procedures.
Conversions
•  Track Premium and Mixed student’s conversion for partner universities.

 

UPLOAD RESUME

 

Job Title: Faculty-1 Quants

Function/Department: Quants

Location: Bangalore, Chennai

 

Major accountabilities of position:
•  Responsible for conducting training sessions as per the schedule.
•  Ensure regular student assessments.
•  Act on feedback provided.
•  Support development of the content.
•  Responsible to design additional assessment on courses.
•  Ensure appropriate use of training aids to enhance student experience and learning outcomes.
•  To be able to recommend books and materials, revising curriculum, and recommending teaching assignments wherever appropriate.
•  Participates in student advising and registration.
•  Ensure timelines for course completion.
•  Mentoring and reporting student progress.
•  Help with counselling if need be.

 

UPLOAD RESUME

 

Job Title: Faculty-2 Quants

Function/Department: Quants

Location: Bangalore, Delhi

 

Major accountabilities of position: 
•  Responsible for conducting training sessions as per the schedule.
•  Ensure regular student assessments.
•  Act on feedback provided.
•  Support development of the content.
•  Responsible to design additional assessment on courses.
•  Ensure appropriate use of training aids to enhance student experience and learning outcomes.
•  To be able to recommend books and materials, revising curriculum, and recommending teaching assignments wherever appropriate.
•  Participates in student advising and registration.
•  Ensure timelines for course completion.
•  Mentoring and reporting student progress.
•  Help with counselling if need be.

 

UPLOAD RESUME

 

Job Title: Operations Manager

Function/Department: Sales & Operations

Location: Chennai, Hyderabad

 

Major accountabilities of position:

•  Owning the entire lifecycle of each student at each stage ,maintaining database and to be able to extract reports.
•  Work closely with cross functional teams such as counselling, editing, SnQ, IT and Finance and ensure IT related process compliances.
Reports
•  Provide process critical reports for each admission stage .
•  Generation of MIS and other analytical reports from SD and other resources to help measure the productivity of the process.
•  Generate Weekly/ Fortnightly/Monthly productivity reports for functions i n ACS.
Tracking and Monitoring
•  Keeping a track of each client case at various stages ( Active, defer, conditionally closed, closed, fully closed) and be able to provide report at any stage on request.
•  Timely routing and tracking of students’ complaints through delivery leads and S&Q.
•  Track milestones with university deadlines.
IT Portal
•  Trouble shooting of SD/CRM issues for internal and external clients.
•  Drive usage of IT tools and initiatives launched in the department.
•  Ensuring 100% upkeep and usage of Online Servicing Portal.
•  Conducting operational training for editors and advisors.

 

UPLOAD RESUME

 

Job Title: Branch Head

Function/Department: Sales & Operations

Location: Bangalore, Kolkata

 

Major accountabilities of position:
•  Responsible for the P & L of the centre.
•  Responsible for the Revenue generation at the centre as per the defined target.
•  To manage and derive results through the Sales team (counsellors & Sales executives) on the various product and services offered at Manya. To do house calls when required along with the SSE.
•  To drive the marketing team and execute activities that will generate the required leads and enquiries to the centre. Be along with the marketing team and monitor the execution of activities.
•  To visit assigned institution and generate business through in campus and retail mode.
•  Coordinate with the Faculty, Ops manager and ensure proper conduct of classes and ensure highest customer satisfaction index, scores and good WOM.
•  Indent books and materials on a timely basis and ensure availability at all times and distribution on materials on times.
•  Entry of data in NAV and ensure proper data management by self and team.
•  Ensure collection of payments as per the company norms and deposit of the same on a timely basis.
•  Proper data management in all front and communicating the same to all respective in charges.
•  Proper functioning of the centre (on time opening and closing) and process at the centre and ensure at most satisfaction on scheduled and surprise audits.
•  Help in recruitment of team, train them, motivate and retain positive team environment at all times.
•  Stick to organisation norms and be flexible for change in roles and location.
•  To ensure proper upkeep of the centre and infra.

 

UPLOAD RESUME

 

Job Title: Faculty Verbal- ELP

Function/Department: Verbal

Location: Chandigarh, Chennai

 

Major accountabilities of position: 
•  Responsible for conducting training sessions as per the schedule.
•  Ensure regular student assessments.
•  Act on feedback provided.
•  Support development of the content.
•  Responsible to design additional assessment on courses.
•  Ensure appropriate use of training aids to enhance student experience and learning outcomes.
•  To be able to recommend books and materials, revising curriculum, and recommending teaching assignments wherever appropriate.
•  Participates in student advising and registration.
•  Ensure timelines for course completion.
•  Mentoring and reporting student progress.
•  Help with counselling if need be.

 

UPLOAD RESUME

 

Job Title: Faculty-1 Verbal

Function/Department: Verbal

Location: Chennai

 

Major accountabilities of position: 
•  Responsible for conducting training sessions as per the schedule.
•  Ensure regular student assessments.
•  Act on feedback provided.
•  Support development of the content.
•  Responsible to design additional assessment on courses.
•  Ensure appropriate use of training aids to enhance student experience and learning outcomes.
•  To be able to recommend books and materials, revising curriculum, and recommending teaching assignments wherever appropriate.
•  Participates in student advising and registration.
•  Ensure timelines for course completion.
•  Mentoring and reporting student progress.
•  Help with counselling if need be.

 

UPLOAD RESUME

 

Job Title: Faculty-2 Verbal

Function/Department: Verbal

Location: Delhi

 

Major accountabilities of position: 
•  Responsible for conducting training sessions as per the schedule.
•  Ensure regular student assessments.
•  Act on feedback provided.
•  Support development of the content.
•  Responsible to design additional assessment on courses.
•  Ensure appropriate use of training aids to enhance student experience and learning outcomes.
•  To be able to recommend books and materials, revising curriculum, and recommending teaching assignments wherever appropriate.
•  Participates in student advising and registration.
•  Ensure timelines for course completion.
•  Mentoring and reporting student progress.
•  Help with counselling if need be.

 

UPLOAD RESUME

 

Job Title: Faculty- 3 Verbal

Function/Department: Verbal

Location: Chennai

 

Major accountabilities of position: 
•  Responsible for conducting training sessions as per the schedule.
•  Ensure regular student assessments.
•  Act on feedback provided.
•  Support development of the content.
•  Responsible to design additional assessment on courses.
•  Ensure appropriate use of training aids to enhance student experience and learning outcomes.
•  To be able to recommend books and materials, revising curriculum, and recommending teaching assignments wherever appropriate.
•  Participates in student advising and registration.
•  Ensure timelines for course completion.
•  Mentoring and reporting student progress.
•  Help with counselling if need be.

 

UPLOAD RESUME

 

Job Title: Admissions Editor-2

Function/Department: ACS

Location: Delhi

 

Major accountabilities of position: 
•  Interview the students and build common understanding on the editing process and inputs required from them.
•  Ensure high quality standards of the content by proof reading each version. Achieve high quality document in minimum versions.
•  Ensure TATS and SLAs are adhered to.
•  To be able to train new resources in the editorial process & client handling.
•  Research new methodologies and ways the universities are assessing the submissions.
•  Ensure edited content is accepted by the student.

 

UPLOAD RESUME

 

Job Title: Admissions Advisor-1

Function/Department: ACS

Location: Chennai

 

Major accountabilities of position: 
•  Advise the registered students for all admission products.
•  To be a single point interface for admissions value chain – College Short listing, editing and submissions and visa.
•  Ensure students are advised on correct universities selection along with timelines of application.
•  Guide, assist and ensure students with successful completion of all key milestones of the admission Process-Short listing, Editing, Application, Visa and post visa formalities. Guide on profile building and interview preparation.
•  Ensure TATS and SLAs are adhered to etc.
•  Coordinate with Zonal ACS Team to provide seamless Services to Admission Students.

 

UPLOAD RESUME

 

Job Title: Student Advisor- Field

Function/Department: Business Development

Location: Hyderabad

 

Major accountabilities of position: 
•  Provide Pre sales Counselling and advice to the students regarding Admission Services and test prep for leads from institutional accounts.
•  Work with the business development team in setting up counseling desks, events, fairs in school & colleges for counseling groups and individuals.
•  Responsible for conversions from data collected from seminars, help desk and events.
•  Being a SPOC for ongoing communications and relations with school counsellors, TPO of colleges.
•  Share information on various courses, colleges, test prep products, application process and deadlines on proactive basis. Coordinate with respective team for the product services.
•  Resolve student grievances in consultation with the Centre Manager.
•  Capturing accurate client information on an enquiry form and timely entering the same in system.
•  Proactively up selling and cross selling relevant products.
•  Will support the in centre counseling team across region as per requirement.

 

UPLOAD RESUME

 

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