Current Openings

 

Job Title: Team Lead-Editing

Function/Department: Admissions

Location: Delhi

 

Major accountabilities of position:

Manage a team of 4-5 admissions editors and monitor the following:
•  Oversee workload management of the team and ensure that each team member is getting 100% utilized.
•  Quality check edited drafts done by editors and share valuable feedback/inputs wherever necessary.
•  Ensure TATs and SLAs are adhered to.
•  Train and develop existing and new team members.
•  Manage complaint handling & resolution.
•  Act as mentor/confidante/guide for team members and help them become self-reliant.
•  Improve quality and reduce timeline for achieving cases to be closed.
•  Handle high end clients and ensure high quality standards.
•  Create a pool of temporary/part time editing resource locally.

 

UPLOAD RESUME

 

Job Title: Franchisee Support Manager-South

Function/Department: Sales Enablement

Location: Chennai

 

Major accountabilities of position:
•  Support and guide franchisee on on-boarding process and compliances of Manya.
•  Induction of franchisee as per process.
•  Responsible for development and management of franchisee centres.
•  Drive & Review franchise performance ensure achievement of revenue targets .
•  Ensure timely collection of payments from franchises.
•  Support RM in efficient coordination between Franchisee and Head Office in administrative matters which need HO attention.
•  Support conduct of centre audits and review areas for improvement.
•  Ensure training of franchisee staff.
•  Identifying and acquiring new franchisee along with the regional/zonal/national team as per the market expansion plan.
•  Manpower planning of franchisee.
•  Support and participate in business development activities including institutional tie-ups with Franchisee.
•  Implementation of HO/zonal/regional campaigns at the franchise centres.

 

UPLOAD RESUME

 

Job Title: Admissions Lead

Function/Department: Sales & Operations

Location: Hyderabad

 

Major accountabilities of position:
•  Provide Pre sales Counselling and advise the students regarding Admission Services and test prep.
•  Share information on various courses, colleges, test prep products, application process and deadlines on proactive basis.
•  To be a single point of interface for all customers till conversion.
•  Ensure students are properly educated on the benefits and advantages of enrolling with Manya.
•  Support enrollment process.
•  Address questions on Visa, travel arrangement, legal requirements, documents etc.
•  Coordinate with respective team for the product services.
•  Resolve student grievances in consultation with the Centre Manager.

 

UPLOAD RESUME

 

Job Title: Delivery Lead

Function/Department: ACS

Location: Hyderabad

 

Major accountabilities of position:

Operations & Process Monitoring:
•  Monitoring and enhancing the performance of the team in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/development.
•  Operational responsibility of managing the incoming volume and taking appropriate actions (arranging for overtime etc).
•  Work load Management - managing the day to day planning, operati advisor’s team to meet required service level components and quality standards.
•  Timely reporting to communicate performance related indicators to the team and the Management.
Training & Continuous Process Improvement:
•  Implementing the quality framework to all milestones are completed within the established quality benchmarks.
•  Demonstrate strong customer service orientation in all spheres of activities.
•  Motivate team members to support and sustain a positive work environment.
Customer Service Delivery:
•  Accountable for client satisfaction in areas of responsibility, against service level agreement and to ensure achievement of key performance indicators.
•  Handle escalations and to ensure client satisfaction in issue resolution.
•  Independently manage daily/weekly/monthly client reviews.
Customer Service Delivery:
•  Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
•  Provide coaching and feedback to team members and enable them to improve performance and meet quality norms.
•  Provide inputs on process and systems to the team members.
•  Ensure compliance with internal policies and procedures.
Conversions:
•  Track Premium and Mixed student’s conversion for partner universities.

 

UPLOAD RESUME

 

Job Title: Assistant Manager- Social Media Marketing

Function/Department: Product Management & Marketing

Location: Delhi

 

Major accountabilities of position:
•  Provide Pre sales counselling and advise the students regarding Admission Services and test prep.
•  Review and propose information on various courses, colleges, test prep products, application process and deadlines proactively.
•  Ensure higher conversion by being single point of interface with all customers.
•  Ensure benefits and advantages of enrolment are shared with students.
•  Support enrolment process.
•  Address questions on Visa, travel arrangement, legal requirements, documents etc.
•  Coordinate with respective team for the product services.
•  Ensure good customer service & grievances management in consultation w with Centre Manager.
•  Gather & Collate accurate client information on an enquiry form and timely updating on portal.
•  Maintain inventory of student’s kit and ensure issuing to students as per process.
•  Ensure conversion of from telephonic leads and referrals.
•  Maintain confidentiality of data .
•  Efficient & appropriate communication to students related batch details & timelines.
•  Proactively up selling and cross selling relevant products.

 

UPLOAD RESUME

 

Job Title: Business Development Manager

Function/Department: Business Development Manager/Sales Enablement

Location: Delhi

 

Major accountabilities of position:
•  Achievement of assigned revenue target from allotted accounts (schools/ colleges).
•  Centre wise, product wise profitability planning to generate business
•  Responsible for end to end account management
•  Ensure new business development and client retention
•  Plan, execute and review marketing activities encompassing ATL, BTL and promotion
•  Campaigns with maximum ROI
•  Monitor, Assess and report competition activities
•  Build strong partnership with educational institute and other business associations
•  Effectively manage marketing inventory

 

UPLOAD RESUME

 

Job Title: Admissions Advisor- Partner admissions counseling services(PACS)

Function/Department: PACS/Admissions

Location: Bangalore/Chennai

 

Major accountabilities of position: 
•  Ensure zero defect service and high delivery standards for all assigned clients.
•  Ensuring all timelines/deadlines/process compliance of consumer applications are meet.
•  Ensure regular and effective communication with all assigned consumers via email/telephone and face to face interaction.
•  Evaluate/quality check all inputs shared with consumer from the program coordinator before proposing the same to the client.
•  Responsible for conversion of applicants to admits- essentially commission pipeline management.
•  Ensuring university compliance before submission of application.
•  Ensuring all assigned clients are aware of the financial documentation and visa processing.
   as per university applied and country and proper/correct guidance is given to all assigned clients of the same.

 

UPLOAD RESUME

 

Job Title: Admissions Advisor/Sr. Admission Advisor

Function/Department: Admissions

Location: Kolkata/Bangalore/Chennai/Hyderabad

 

Major accountabilities of position: 
•  Advise the registered students for all admission products.
•  To be a single point interface for admissions value chain-College Shortlisting, editing and submissions and visa.
•  Ensure students are advised on correct universities selection along with timelines of application.
•  Guide, assist and ensure students with successful completion of all key milestones of the admission Process-Shortlisting.
•  Editing, Application, Visa and post visa formalities.
•  Guide on profile building and interview preparation.
•  Ensure TATS and SLAs are adhered to etc.
•  Coordinate with Zonal ACS Team to provide seamless Services to Admission Students.

 

UPLOAD RESUME

 

Job Title: Centre Manager

Function/Department: Sales & Operations

Location: Chandigarh

 

Major accountabilities of position:
•  Creates preferential access for TPR products.
•  Builds professional partnerships with educational institutes in the regions.
•  Meets city profit margins.
•  Contributes to revenue generation at centers.
•  Driving team to close sales and follow up on the databases.
•  Guiding and mentoring team on closing cases and handling client relationships.

 

UPLOAD RESUME

 

Job Title: Faculty- Quants/Verbal

Function/Department: Sales & Operations

Location: Hyderabad/Chennai/Bangalore

 

Major accountabilities of position: 
•  Responsible for conducting training sessions as per the schedule.
•  Ensure regular student assessments.
•  Act on feedback provided.
•  Support development of the content.
•  Responsible to design additional assessment on courses.
•  Ensure appropriate use of training aids to enhance students experience and learning outcomes.
•  To be able to recommend books and materials, revising curriculum,  and recommending teaching assignments wherever appropriate.
•  Participates in student advising and registration.
•  Ensure timelines for course completion.
•  Mentoring and reporting student progress.
•  Help with counselling if need be.

 

UPLOAD RESUME

 

Job Title: Assistant Business Development Manager

Function/Department: Business Development Manager

Location: Delhi/Chennai/Bangalore

 

Major accountabilities of position: 
•  Achievement of assigned revenue target from allotted accounts (schools/ colleges) Centre wise, product wise profitability planning to generate business.
•  Responsible for end to end account management.
•  Ensure new business development and client retention.
•  Plan, execute &review marketing activities encompassing ATL, BTL & promotion campaigns with maximum ROI.
•  Monitor, Assess and report competition activities.
•  Build strong partnership with educational institute & other business associations.
•  Effectively manage marketing inventory.

 

UPLOAD RESUME

 

Job Title: Business Development Manager

Function/Department: Business Development Manager/Sales Enablement

Location: Bangalore/Hyderabad

 

Major accountabilities of position:
•  Achievement of assigned revenue target from allotted accounts (schools/ colleges).
•  Centre wise, product wise profitability planning to generate business.
•  Responsible for end to end account management.
•  Ensure new business development and client retention.
•  Plan, execute &review marketing activities encompassing ATL, BTL & promotion campaigns with maximum ROI.
•  Monitor, Assess and report competition activities.
•  Build strong partnership with educational institute & other business associations. Effectively manage marketing inventory.

 

UPLOAD RESUME

 

Job Title: Admissions Advisor- Partner admissions counseling services(PACS)

Function/Department: PACS/Admissions

Location: Delhi/Bangalore/Hyderabad/Chennai/Chandigarh

 

Major accountabilities of position:
•  Ensure zero defect service & high delivery standards for all assigned clients.
•  Ensuring all timelines/deadlines/process compliance of consumer applications are met.
•  Ensure regular and effective communication with all assigned consumers via email/telephone and face to face interaction.
•  Evaluate/quality check all inputs shared with consumer from the program coordinator before proposing the same to the client.
•  Responsible for conversion of applicants to admits- essentially commission pipeline management.
•  Ensuring university compliance before submission of application.
•  Ensuring all assigned client s are aware of the financial documentation and visa processing as per university applied and county and proper/correct guidance is given
    to all assigned clients of the same.

 

UPLOAD RESUME

 

Job Title: Faculty- Quants/Verbal

Function/Department: Academics

Location: Hyderabad/Chennai/Bangalore

 

Major accountabilities of position:
•  Responsible for listening and working with external customers - TPR regarding online resources to ensure customer delivery and service.
•  Ensure timely generation of reports to analyze and assess company performance on customer satisfaction.
•  Ensure timely creation of online accounts for students through the portal.
•  Development and design of templates for events organized as and when required.
•  Timely generation of reports for national events conducted.
•  Working with product department to provide access to online resources for new products.
•  Process compliance.

 

UPLOAD RESUME

 

Job Title: Centre Manager

Function/Department: Sales & Operations

Location: Bangalore/Chennai

 

Major accountabilities of position:
Target Achievement (Sales)
•  Execute target achieve ment plan for all products.
•  Tracking all Leads & maximizing conversion percentages by efficient team management.
•  Maximize multi product Sales.
•  Support the Sales Team with Closures.
Customer Satisfaction (Service)
•  Ensure CSAT achievement by providing quality delivery.
•  Support Admission Advisor by handling escalated Admission Service Customers.
•  Ensure all Customer Complaints are closed within SLA.
Operations
•  Optimising batch planning.
•  Manage daily operational activities.
•  SOP compliances.
•  MIS and reporting on NAV.
•  Ensure inventory management.
Centre & Team Management
•  Support Regional Manager in ensuring talent retention.
•  Work closely with regional operations and BD team.
•  Facility Management and Centre administration for smooth business continuity.

 

UPLOAD RESUME

 

Job Title: Admissions Counsellor/Sr. Admission Counsellor

Function/Department: Sales

Location: Hyderabad/Bangalore/Kolkata/Delhi/Chennai

 

Major accountabilities of position:
•  Provide Pre sales counselling and advise the students regarding Admission Services and test prep.
•  Review and propose information on various courses, colleges, test prep products, application process and deadlines proactively.
•  Ensure higher conversion b y being single point of interface with all customers.
•  Ensure benefits and advantages of enrolment are shared with students.
•  Support enrolment process.
•  Address questions on Visa, travel arrangement, legal requirements, documents etc.
•  Coordinate with respective team for the product services.
•  Ensure good customer service & grievances management in consultation with Centre Manage.
•  Gather & Collate accurate client information on an enquiry form and timely updating on portal.
•  Maintain inventory of student’s kit and ensure issuing to students as per process.
•  Ensure conversion of from telephonic leads and referrals.
•  Maintain confidentiality of data.
•  Efficient & appropriate communication to students related batch details & timelines.
•  Proactively up selling and cross selling relevant products.

 

UPLOAD RESUME

 

Job Title: Faculty- Quants/Verbal

Function/Department: Sales & Operations

Location: Hyderabad/Chennai/Bangalore

 

Major accountabilities of position:
•  Responsible for conducting training sessions as per the schedule.
•  Ensure regular student assessments.
•  Act on feedback provided.
•  Support development of the content.
•  Responsible to design additional assessment on courses.
•  Ensure appropriate use of training aids to enhance student experience and learning outcomes.
•  To be able to recommend books and materials, revising curriculum, and recommending teaching assignments wherever appropriate.
•  Participates in student advising and registration.
•  Ensure timelines for course completion.
•  Mentoring and reporting student progress.
•  Help with counselling if need be.

 

UPLOAD RESUME

 

Job Title: Admissions Advisor

Function/Department: Admissions Counseling Services

Location: India

 

Major accountabilities of position:
•  Short listing relevant options of schools for the client.
•  Justifying the reasons for selection based on the background, profile, scores of the student and also keeping in mind his choice and aspirations of study abroad.
•  Working with the client to approve and apply to the shortlisted universities.
•  Help the client through the application process from short listing, application review, financial documentation assistance and visa counselling.
•  Being the process owner for the entire process of application and target that the student reaches the university he/she is accepted to  Good Communication skills.
•  Should be a Graduate or an MBA/PG.

 

UPLOAD RESUME

 

Job Title: Business Development Manager

Function/Department:Business Development Manager/Sales Enablement

Location: Bangalore/Hyderabad

 

Major accountabilities of position:
•  Achievement of assigned revenue target from allotted accounts (schools/colleges).
•  Centre wise, product wise profitability planning to generate business.
•  Responsible for end to end account management.
•  Ensure new business development and client retention.
•  Plan, execute & review marketing activities encompassing ATL, BTL & promotion.
•  Campaigns with maximum ROI.
•  Monitor, Assess and report competition activities.
•  Build strong partnership with educational institute & other business associations.
•  Effectively manage marketing inventory.

 

UPLOAD RESUME

 

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